In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 3 working days, and delivery should not take longer than 5-10 working days.

Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Shipping is free. Shipments are brought either as close to the customer's home door as the transport company can drive or to the pick-up point, depending on the transport company.

Please note that packages to the pick-up point can weigh up to 25-30 kg. Free delivery does not apply to Åland orders. If you are placing an order in Åland, ask our customer service for delivery costs.

Delivery method depends on the product and the shipping company. As a rule, large products are delivered as close to the customer's home door as the transport company can drive. Shipments are not collected at the apartment.

Parcels (up to 20 kg) are generally delivered directly to the pick-up point or are attempted to be delivered once without contact, after which they are taken to the pick-up point.

Please note that some products may be shipped in multiple packages. If you want to know more about the delivery method of a certain product, you can contact our customer service either by e-mail [email protected] or by phone 09 3157 9611.

Shipping is free. Please note, however, that free delivery does not apply to Åland orders. If you are placing an order in Åland, ask our customer service about delivery costs.

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home.

We currently offer no such service, but are working on implementing it in the future.

We currently offer no such service, but are working on implementing it in the future.

We're currently working on including this service into our offer, however it's not yet available.

Our shop is currently present in most European countries. If you would like to have your products delivered to a specific country, we recommend to purchase on that local website.

To see all of your local pages please go to: Beliani.com.

When placing an order you are able to select a later dispatch time. It means that you will not get your product before the specified date. Our carrier will call you before the delivery to schedule the appointment, however we are not able to book a specific date and time window.

Depending on availability your order may be split into several shipments. Depending on the products' weights and dimensions, individual items may also be delivered by separate shipping companies.

Please check the "Dispatch Information" email to make sure that all items have been sent at the same time.

If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

There are at least 5 ways to shop at Beliani: online, through live chat on our website, email, phone or Facebook chat.

1. To buy online, go to www.beliani.fi

Add all your selected products to the basket. If you'd like to see the selected products, click on the basket option visible in the pop-up or in the upper right corner of the page. To finalize your purchase, go to the checkout.

Sign in, with the following options:

• - To an existing account
• - Sign in with a Google account
• - Sign in with a Facebook account
• - Sign in with a PayPal account

If you are a new user, you can create an account or buy as a Guest. You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment (to learn more about available options, click here, method of delivery and extra services (to learn more about available options, click here)

Please confirm that you agree to our Terms & Condtions and specify if you would like to receive our special offers to your inbox. You can then place your order.

2. To place your order through the live chat just please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

3. Another option is to place your order by phone at 09 31579611. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

4. You can also Write Us. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed.)

5. It's also possible to place an order on our Facebook. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in My Orders section. There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change. If the product is available in our main warehouse, it's usually dispatched within 3 working days, delivery should not take longer than 5-10 working days. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

If your order has not yet been prepared for shipment, you can cancel it here. It can be also done from the customer's profile level ("My order" tab). This page is only visible to customers who are logged in. After selecting your order, you will find the "Cancel Order" option at the bottom of the page. Order deletion will be confirmed by an e-mail along with information about the date of return of your funds. Unfortunately, once the goods are ready for shipment, we are not able to process the cancellation. In such a case, you need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we are able to confirm the pickup refusal in the tracking information.

As soon as your order is shipped you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself. You can also find all the information about previous and ongoing orders in your customer interface.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that this information is only an estimate. We will start processing your order only after payment has been received and processed. The final delivery date can therefore change. If the product is available in our main warehouse, it's usually dispatched within 3 working days, delivery should not take longer than 5-10 working days. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Creating an account takes just a few seconds! Simply click "Log In" at the top of the page, select "Register", and enter your email address and password. Once your account is created, you can easily track and manage your orders in one place under My Account. If previous orders were placed as a guest, they will also appear in your order history once the account is created.

To recover your password, click "Log In" at the top of the page and then select "Forgot your password?". Enter your email address and click "Send password". A message with instructions to reset your password will be sent to the provided email address. You can also update your contact details and password at any time directly in your customer panel.

You can update your e-mail address, delivery information and password here or by contacting our Customer service team at: 09 31579611 or Write Us.

To learn more about our privacy policy, please go to: Privacy Policy.

You can find our full terms and conditions here: Terms and Conditions.

If you want to delete your customer account, please Write Us. Your personal data will be removed from our system within up to 30 days. Please note that we can delete your account only if:

• - All orders are closed,
• - There is no delivery in process,
• - You do not have any open amounts due.

What if I have any orders still being processed? To close the account all orders must be closed, there may be no shipment in process, or open amounts due. To solve any of those issues, please contact Customer Service. What if I want to change my personal data for the account? There is no need to remove the account if you wish to change any of the personal data in your account. Billing and shipping address may be changed in My Details section, available for logged-in users.

You can choose from several most popular and safest payment options in the market, such as:

• - Direct bank transfer
• - Prepayment (by bank or postal transfer)
• - Credit card
• - Google Pay
• - PayPal
• - Apple Pay
• - Purchase on account (Klarna)

To learn more about our payment options, please go here: Payments.

We're currently working on including this service into our offer, however it's not yet available.

Add your product(s) to the cart. After you've added your desired product(s) to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

If you're shown the following message at the checkout: "Option not available Unfortunately this option is not available. Please choose a different payment method." it means that you didn't pass Klarna's soft check. This is a standard procedure done by an algorithm that scores you within seconds and determines whether you are eligible to pay with Klarna at this time or not. If you require further assistance, please contact Klarna’s Customer Service via Live Chat by logging into the Klarna app/account or call Klarna. Check how to increase your chance of being accepted for payment with Klarna here.

In this case, please contact our Customer Service directly by phone 09 31579611 or Write Us. Our team will make the necessary changes to your order for you. To fasten the process, please have your order number ready.

To learn more about this payment option go to: Klarna Customer Service.

To learn more about this payment option go here.

If your payment does not go through, please make sure that:

• - There is no technical issue with the payment provider you're trying to use
• - You have sufficient funds to make the purchase
• - Your personal details (name, billing address, country) match the details on your card
• - You've entered the correct CVC code
• - Your card has not expired
• - You're not using an anonymous proxy to access the Internet.

If the payment cannot be made, you should contact your bank or payment provider for more information about why your payment was rejected.

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". To complete the process, you have to click "Confirm" in the email you'll receive from us after subscribing.

Unfortunately, we're not able to change any elements of the design of our products. However, the majority of our products are available in multiple colours and/or fabric versions, so we are sure you'll find a product that you'll love.

Our standard warranty period is 24 months. In the case that during the warranty a material or fabrication defect occurs, we will repair or replace your product for free The warranty does not apply to standard wear and tear and any damage caused by any incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

If you want to make sure that your product is currently in stock, please check the “Available from” / “In stock” section under each product. Here you will find information on the stock and, if applicable, an estimated availability date.

We strive to offer the best quality of our products. However, our furniture is recommended only for private use and might not be suitable for commercial use.

Return is free up to 14 days from the delivery date. After 14 days customers bear the costs of returning the package. For more information, please contact customer service.

You can return items up to 365 days, with some exceptions applied. Up to 14 days from the delivery date, you can return ordered items for free (with exceptions listed next). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs, as well as custom-made products. In these cases, a customer bears transportation costs. After 14 days, a customer needs to cover the return cost. Your refund will be issued in the form of a voucher to be used at beliani.ch within 365 days. After 14 days, returns of bath tubs, whirlpools, hot tubs, custom-made products and installed or used products will not be accepted. Please note that returned items must be securely repacked in the original packaging.

If you notice a problem with a product during use, you can submit a complaint through your profile in the "My Orders" section, available only to logged-in customers.

After finding the order, click "Report a Problem", select the products, indicate the reason for the complaint, briefly describe the issue, and submit your request. Our Customer Service team will contact you within 2 business days and provide further instructions.

It is recommended to include photos of the products or a video showing the issue, as this will help speed up the process. If you have the original packaging, please keep it until the issue is resolved.

I received the wrong product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the received products, packaging, and barcodes.

I received a damaged product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the damaged products and their packaging.

I received an incomplete product. What should I do?
Please provide the following when submitting your complaint:

• - Indicate the missing part using the assembly instructions (if available).
• - The article numbers of the items received, as printed on the cartons.
• - Photos of the products and packaging.

I only received part of my order. What should I do?
Your order may be split into several shipments depending on product availability. Please check the "Shipping Information" email to confirm that all products have been sent.

If not all products have arrived, please provide the following:

• - Select the missing products, indicate the reason for the complaint, and briefly describe the issue.
• - If all cartons have arrived but a single item is missing, use the assembly instructions (if available) to describe the missing part and include photos of the products and packaging.
• - If an entire box is missing, provide the article numbers from the received boxes and include photos of the products and packaging.

I want to submit a complaint but don't have an account. What should I do?
Please register an account first. Once registered, you can report a complaint from your profile in the My Orders tab. This page is only visible to logged-in customers. After finding your order in the list, click the "Report a Problem" button.

Please attach the required photos or videos clearly showing the issue, as well as images of the packaging, as this will help speed up the process.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer support: 09 31579611 or Write Us, make sure you are able to provide your order number.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the My Orders section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

We offer free returns for up to 14 days and issue a full refund, sent using the same payment method selected when the order was placed. If you want to return the goods after more than 14 days, you have to cover the costs of the return. Your refund will be issued in the form of a voucher that can be used at www.beliani.fi within 365 days. Please note that the returned goods must always be deposited on the curb in their original packaging and ready for return transport.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.