Why I have I not received my order yet?
In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.
Please note that these times are just an estimation. We begin to process your order the moment your payment has been made, so the date is subject to change.
If the product is available in our main warehouse, it's usually dispatched within 3 working days, delivery should not take longer than 10 working days.
Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.
As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.
